JOB DESCRIPTION
JOB TITLE : IT Support Analyst
CLASSIFICATION : Level 06
LOCATION : US/Canada/Mexico/Brazil
SUPPORTING : Regional FNGP facilities
DATE PREPARED : November 1, 2006
Updated : September 8, 2008
GENERAL RESPONSIBILITY AND FUNCTION:
This position ensures cost effective requirements, security and integrity of data that provides users of information systems a reliable environment; provides a high level of customer service and helps teach computer users to be more proficient and self-sufficient. She/he must work effectively within the corporation’s IT guidelines; Practices good housekeeping in all work areas and in electronic filing systems.
A condition of employment requires that the incumbent learn, abide by and sponsor the Guiding Principles of the Freudenberg Group.
REPORTS TO : IT Regional Manager
SUPERVISES : None
COORDINATES WITH : IT Regional Staff personnel, FNGP IT Leadership, other IT groups in FNGP, contract vendors and business areas.
JOB TITLE : IT Support Analyst
CLASSIFICATION : Level 06
LOCATION : US/Canada/Mexico/Brazil
SUPPORTING : Regional FNGP facilities
DATE PREPARED : November 1, 2006
Updated : September 8, 2008
GENERAL RESPONSIBILITY AND FUNCTION:
This position ensures cost effective requirements, security and integrity of data that provides users of information systems a reliable environment; provides a high level of customer service and helps teach computer users to be more proficient and self-sufficient. She/he must work effectively within the corporation’s IT guidelines; Practices good housekeeping in all work areas and in electronic filing systems.
A condition of employment requires that the incumbent learn, abide by and sponsor the Guiding Principles of the Freudenberg Group.
REPORTS TO : IT Regional Manager
SUPERVISES : None
COORDINATES WITH : IT Regional Staff personnel, FNGP IT Leadership, other IT groups in FNGP, contract vendors and business areas.
JOB DUTIES:
• Manage data backups- Change tapes on schedule, clean drives as needed, comply with off-site rotation policy and archive data appropriately to magnetic or optical media. Ensure that all media is stored securely.
• Mitigate risks presented by virus/adware/spyware threats- Immediately take corrective action on any virus/adware/spyware identified by corporate utilities to protect the integrity of data and the FNGP network. Apply patches and hot fixes as directed by Level 2 IT staff.
• Maintain network infrastructure- Work to provide maximum availability of data and voice services or devices. Monitor and manage disk space utilization and housekeeping on all relevant systems. Keep documentation current to ensure accurate data when troubleshooting or analysis is required.
• Participate in the IT On-Call rotation- Provide ‘off-hours’, weekend and holiday support.
• User Support- Utilize e-Help to field, record and document problem resolutions for end users. Recognize their needs; provide solutions related to the use of desktop software, hardware and common systems. Train users in efficient use of software and systems.
• Business Analysis- Participate in the business planning process and align the IT functions to meet the business needs.
• Software Design, Development and Implementation- Facilitate the design, development, automated installation, implementation and effective utilization of new software according to the agreed upon systems and architecture and infrastructure.
• IT Organization support- Communicate with and support activities of the fellow IT staff in Telecom & Infrastructure - Enterprise Applications - ERP and PMO groups. Participate in SME group activities.
• Training- Train users to use appropriate tools, services and to be self-sufficient. Train IT professionals for improving the tools and services. Train the business professionals for employing the analysis tools to generate information.
• Administration- Coordinate internal and external technical resources to provide maintenance and support of installed I.T. infrastructure. Review proposed purchases for justification and adherence to standards.
• Hardware- Help plan and manage the procurement, maintenance and disposition of obsolete computer equipment. Accurately record and track current IT assets in sites.
• Phone Systems- Provide local support for the FNGP Telecommunications Strategy.
• Budget- Assist as needed in budgeting for direct and allocated IT services and equipment.
• Maintain adherence to Company policies, safety/ergonomic standards and good housekeeping practices.
• Understand and implement the health and safety policy and to integrate health and safety considerations into daily work activities.
• Other tasks assigned by manager.
QUALIFICATION REQUIREMENTS:
The incumbent should have a Bachelors Degree in an IT discipline with 2-6 years experience in an IT discipline, or, 5-10 years experience in an IT discipline. Must have strong analytical skills, strong communication skills and must be well organized. Must be committed to continually learning and keeping pace with industry. Incumbent must be a team player. Must have experience with LAN, Desktop PC’s, Applications and Operating systems. Must be proactive, self-motivated and able to work with a minimum of direct supervision in a fast paced environment.
For more information, please do not hesitate to keep in touch with the person in-charge as below:
Dave Sakata
VP Technology
Freudenberg-NOK General Partnership
47690 East Anchor Court
Plymouth, MI 48170
734-354-5447
Dave Sakata
VP Technology
Freudenberg-NOK General Partnership
47690 East Anchor Court
Plymouth, MI 48170
734-354-5447